Processes are, alongside products and well-trained employees, the foundation of any company—and they must not only be well planned and documented but also effectively conveyed to employees through training. E-learning is particularly well suited for process training. Of course, some skills can only be acquired on the job, but when it comes to understanding, remembering, and applying knowledge, interactive e-learning courses are ideal for employee training.

Conveying all the details of daily tasks to new employees is time-consuming, often requires repetition, and in-person onboarding and training can consume significant resources. With e-learning, you can achieve a great deal in terms of employee enablement while saving time and costs.

Train Processes Directly On-Site with Digital Learning

What’s more—besides the ability to safely practice processes as often as needed until they are embedded in memory and routine—digital training offers two major advantages for process training:

- Learning processes in their real-world context (often referred to as situational learning—though it's more about learning at the right time and place, not just in response to situations).

- The pull principle: employees can select and access the specific content they need, when they need it.

This means that process training through interactive e-learning can be designed for mobile-first delivery, even under low-bandwidth conditions. It also means e-learning modules must be clearly and intuitively structured so that learners can quickly find the training content they need.

The training need can range from full onboarding to quick reference guides. Therefore, training should be planned modularly, with varied formats and levels of depth. We’d be happy to advise you on how to best plan and implement your e-learning and blended learning for training processes, communication, customer service, and more.

Train Every Aspect of Daily Operations with E-Learning

This is particularly relevant for product training at the point of sale, sales training, and even B2B sales enablement. Employees should always have direct access to a library of interactive training content via e-learning and mobile learning. Topics can include:

- Operational procedures and processes
- Production steps and recipes
- Product features and variations
- Service configurations and tools
- POS systems, scanners, and devices
- Inventory handling and customer communication

The goal: a flexible, modular e-learning system that is lightweight, offers fast access and clear navigation, and can be updated easily with new content.

Good Concepts for Process Training with E-Learning

Designing the training also means considering when, where, and how employees can learn. We’ve seen concepts where content was technically available, but barely used in practice—often due to lack of time or access.

Motivation is another important factor. It can't always be addressed directly by the e-learning content itself. But employees must be clearly informed of what’s available, how to access it, and how it benefits them.

Training Franchise Processes with E-Learning and Online Courses

Franchise systems especially rely on efficient, high-quality training that demonstrates processes clearly and enables participants to reproduce them accurately. Recent travel limitations have shown the importance of having training systems available at all times, from any location.

A learning platform with structured e-learning courses is ideal for chains and franchise systems. Learn with us how to create your own online academy and seamlessly train your processes—no matter the circumstances. Whether for products, techniques, systems, or workflows, e-learning and blended learning offer flexible solutions.

Processes Are at the Core of Employee Training

Processes – Products – People – Performance: The 4 Ps are the backbone of employee training, especially through e-learning or blended formats. Compliance, sales, and special topics usually connect back to these Ps.

In e-learning consulting, process training is often the focus—because processes define structure, efficiency, and competitive advantage. Employees don’t just sit in roles—they execute tasks along clearly defined processes. That’s why process training is essential.

Consulting for Process Training Through E-Learning and Blended Learning

Process training through e-learning and blended formats can range from simple steps to complex workflows. In consulting, we help you identify how to best train your company’s processes, ensuring that each employee performs their role correctly—independent of individual experience.

With a well-structured concept, even small and medium-sized companies can benefit from their own online academy. It’s easier than ever to provide or create online courses. Today, you’ll find lean and intuitive learning platforms and a wide range of tools to create e-learning courses and tests—even without much prior knowledge.

At Learnblend, we’re happy to help you plan and implement your own online courses and academy. We also offer workshops and coaching on all aspects of e-learning.